Contact RolloTV

What to include

A player question is hard to answer blind. These five details usually turn a four-message exchange into one reply:

• Your device, for example "Fire TV Stick 4K Max" or "Chromecast with Google TV".
• The app version, shown on the Settings screen.
• Whether your playlist is M3U or Xtream Codes. Do not send us the URL, your username, or your password. We do not need them and cannot use them.
• What you expected, what happened, and the exact wording of any message on screen.
• Whether the problem hits one channel or all of them. This single detail separates a provider problem from an app problem faster than anything else.

For activation problems, add your Device ID from the Premium screen. We usually cannot find your records without it.

What we cannot help with

Being clear about this saves everyone time. Our support cannot:

• supply, sell, or arrange a playlist, an Xtream login, or any subscription;
• recommend, rank, or comment on providers;
• fix a playlist that is down, expired, or over its connection limit. That is your provider;
• restore or replace video, because we hold none;
• advise on whether a particular playlist is legal where you live.

Messages asking for a playlist or a provider get no reply. That is not unhelpfulness. It is the line the product is built on.

Buying or renewing a code

We sell codes directly. A year is €6.99 and lifetime is €17.99. Each code covers one device, so a TV and a phone need one code each.

There is no checkout on the site yet. Email support@rollotv.com with the plan you want and how many devices, and we will send you the code.

To see the codes and devices already on your account, sign in at rollotv.store.

Response times

We aim to reply within 24 hours. Support is in English and French, the two languages the app itself supports.

Postal address

RolloTV Media SARL
13 Rue Ibn Benna
Résidence Lina 2, IMM C APPT 2
Kénitra 51000
Morocco

Email is much faster for anything technical.